Privacy Policy

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The privacy of your date is really important to us. This privacy policy explains how we use the personal data we collect from you when you use our website. 

What data do we collect? We may collect personal details you have provided us with including name and contact information such as email addresses and telephone numbers.

How do we collect your data? We collect and receive data when you contact us, register or place an for our services, make payments, complete surveys, provide feedback or when you agree to receive newsletters or other communications. We also collect data when you view or use our website via your browser’s cookies.

How will we use your data? From time to time we may need the data collected to provide you with the best possible service and experience; this may include sending newsletters or other communications that may be of interest to you. This will always be done in accordance with this policy.

How do we store your data? We will use technical and organisational measures to safeguard your date, for example:

· Access to your account is controlled by a password and email that is unique to you.

· We store your data on secure servers.

If you suspect any misuse or loss or unauthorised access to your data, please let us know immediately by contacting us via info@heliora.uk

What are your data protection rights? We want to make sure you are fully aware your data protection rights. Every user is entitled to the following:

· The right to access – You have the right to request copies of your personal data.

· The right to rectification- You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

· The right to erasure – You have the right to request we erase your personal data, under certain conditions.

· The right to restrict processing – You have the right to request that we restrict the processing of your personal date, under certain conditions.

· The right to object to processing - You have the right to object to our processing of your personal data, under certain conditions.

· The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

 

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at info@heliora.uk

It is important that the date we hold about you is accurate and current. Please keep us informed if your data changes during the period for which we hold it.

What are cookies? Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies. 

How do we use cookies? We use cookies in a range of ways to improve your experience on our website, including keeping you signed in and understanding how you use our website.

What types of cookies do we use? There are a number of different types of cookies, however, our website uses:

· Functionality- we use these cookies to recognise you on our website and remember your previously selected preferences.

· Analytical/Performance – these cookies allow us to recognise and count the number of visitors and see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. 

How to manage cookies.  You can set your browser not to accept cookies. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites. Our website contains links to other websites. Our privacy policy only applies to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy. We keep our privacy policy under regular review and place any updates on this web page.

How to contact us. If you have any questions about our privacy policy, the date we hold on you, or you would like to exercise one of you data protection rights, please do not hesitate to contact us at info@heliora.uk

How to contact the appropriate authority. Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office at Home:ICO